Subscription troubleshooting
Is the price for Windfinder Pro a one-time payment or a subscription?
No, you buy the app once and can use it forever.
How can I manage my subscription?
You can cancel your subscription at any time. Manage your payment data and renewal settings in your Google Play Store Account.
You can cancel your subscription at any time. Manage your payment data and renewal settings in your Apple ID Purchase Overview.
I have multiple devices. Is my subscription valid for all devices?
Yes! As long as all your devices are connected to the same app store account or ID, your purchase status will be applied to all devices.
Does the Windfinder App support family sharing?
No, the Windfinder app does not support family sharing yet.
No, the Windfinder app does not support family sharing yet.
Is your "Remove Ads" or "Supporter" product a subscription or a one-time payment?
These are subscriptions - you can cancel at any time in your Google Play Store Account.
These are subscriptions - you can cancel at any time in the Apple ID Purchase Overview.
I purchased your "Remove Ads" subscription, but I still see ads!
Please make sure that your payment to Google was processed correctly. For refunds and issues with your payment please check the Google Play help.
Please make sure that your payment to Apple was processed correctly. For refunds and issues with your payment please get in touch with Apple support.
What is the difference between your Windfinder Pro app and the "Remove Ads" subscription?
With our "Remove Ads" product, you won’t be distracted by ads inside our Windfinder app any more. Buy Windfinder Pro to get more features like:
- Home screen widgets
- Superforecast, our high resolution hourly weather prediction model for Europe, North America, South Africa, Egypt and the Canary Islands
- Windpreview - 10 day wind forecast at a glance
- Animated wind forecast maps - all features
My payment for your subscription was declined!
For issues with your payment please check the Google Play help.
For issues with your payment please contact Apple support..
What happens to my subscription when I get a new phone or tablet?
You won't be charged again. Please make sure that you are using the same Google account on your new phone that you used for the purchase of our subscription.
You won't be charged again. Please make sure that you are using the same Apple ID on your new phone that you used for the purchase of our subscription.
My Windfinder Plus subscription does not work!
App purchases and in-app-purchases are linked to the email address or account you've bought the item with. Please make sure you are logged in the Play Store with the same account which you used to subscribe to Windfinder Plus. You can find that information on your payment receipt which you received via email from the Play Store after the purchase. (We offer a trial period of Windfinder Plus, if you've cancelled before the end of the trial period you are not charged and you won't have received that payment receipt.) Please make sure that your subcription hasn't expired. You will find this information in your Play Store account in the menu in which you handle all of your subscriptions.
Please have a closer look on the payment receipt to find out if you subscribed to Windfinder Plus from Windfinder Free or Windfinder Pro. Only in that respective app-version the Windfinder Plus subscription will be functional.
Windfinder Plus is only fully functional with an active Windfinder user account, e.g. your configured wind alert settings are bound to your Windfinder user account. Please make sure to be logged in the Windfinder app in your Windfinder user account as well. You can change that user account on your own. But if you do so, you have to set up your preferences and alarms again.
If this does not solve your problem, please perform a cache reset. Here is a description from Google.
Please have a closer look on the payment receipt to find out if you subscribed to Windfinder Plus from Windfinder Free or Windfinder Pro. Only in that respective app-version the Windfinder Plus subscription will be functional.
Windfinder Plus is only fully functional with an active Windfinder user account, e.g. your configured wind alert settings are bound to your Windfinder user account. Please make sure to be logged in the Windfinder app in your Windfinder user account as well. You can change that user account on your own. But if you do so, you have to set up your preferences and alarms again.
If this does not solve your problem, please perform a cache reset. Here is a description from Google.
App purchases and in-app-purchases are linked to the email address or account you've bought the item with. Please make sure you are logged in the App Store with the same account which you used to subscribe to Windfinder Plus. You can find that information on your payment receipt which you received via email from the App Store after the purchase. (We offer a trial period of Windfinder Plus, if you've cancelled before the end of the trial period you are not charged and you won't have received that payment receipt.) Please make sure that your subcription hasn't expired. This information you will find in your App Store account in the menu in which you handle all of your subscriptions.
Please have a closer look on the payment receipt to find out if you subscribed to Windfinder Plus from Windfinder Free or Windfinder Pro. Only in that respective app-version the Windfinder Plus subscription will be functional.
Windfinder Plus is only fully functional with an active Windfinder user account, e.g. your configured wind alert settings are bound to your Windfinder user account. Please make sure to be logged in the Windfinder app in your Windfinder user account as well. You can change that user account on your own. But if you do so, you have to set up your preferences and alarms again.
If this does not solve your problem, please restore your purchases. Please tap on "More" in the bottom menu bar. Then tap on "Upgrade". If you correctly fulfilled the purchase process in the App Store, you should read there "You're subscribed. Thanks!" in green letters. Please tap on the "Restore purchase"-button below the green letters.
If you still experience problems with your Windfinder Plus subscription, please contact the support of the Apple App Store.
Please have a closer look on the payment receipt to find out if you subscribed to Windfinder Plus from Windfinder Free or Windfinder Pro. Only in that respective app-version the Windfinder Plus subscription will be functional.
Windfinder Plus is only fully functional with an active Windfinder user account, e.g. your configured wind alert settings are bound to your Windfinder user account. Please make sure to be logged in the Windfinder app in your Windfinder user account as well. You can change that user account on your own. But if you do so, you have to set up your preferences and alarms again.
If this does not solve your problem, please restore your purchases. Please tap on "More" in the bottom menu bar. Then tap on "Upgrade". If you correctly fulfilled the purchase process in the App Store, you should read there "You're subscribed. Thanks!" in green letters. Please tap on the "Restore purchase"-button below the green letters.
If you still experience problems with your Windfinder Plus subscription, please contact the support of the Apple App Store.
Next topic:
Historical weather data